Your privacy is a priority for us. To inform you about your privacy rights, we explain our online information practices and allow you to make choices about the way your information is collected and used.
Please note that our policies and procedures apply only to Sites owned and/or operated by BDR and not to websites maintained by other companies, websites to which we may link, or to unrelated businesses with which we may share information.
By e-mail: [email protected]
Or in writing at:
Bounce Debt Relief, Inc.
San Diego, CA 92102
Information We Collect
Personal information requested by the Site and which you voluntarily provide, and the reasons why you are asked to provide it, will always be made clear and transparent to you at the point the request for information is made.
If you contact us directly, we may request and receive additional information about you including, but not limited to, your name, address, email address, state of residence, phone number, amount of unsecured debt, current IP address being used, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including, but not limited to, items such as name, company name, address, email address, and telephone number.
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked (directly or indirectly) with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information relating to consumers within the last twelve (12) months:
- Identifiers – A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
- Personal information categories listed in the California Customer Records statute (Cal.Civ. Code § 1798.80(e)) – A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
- Protected classification characteristics under California or federal law – Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
- Commercial Information – Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Biometric information – Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. Not collected for customers. Only collected for select employees.
- Internet or other similar network activity – Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
- Geolocation data – Physical location or movements.
- Sensory data – Audio, electronic, visual, thermal, olfactory, or similar information.
- Professional or employment-related information – Current or past job history or performance evaluations.
- Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) – Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. Information not collected.
- Inferences drawn from other personal information – Profile reflecting a person’s preferences, characteristics, psychological trends, redispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Personal information does not include:
- Publicly available information from government records
- De-identified or aggregated consumer information
- Information excluded from the CCPA’s scope, including but not limited to:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from our clients or their agents. For example, from documents that our clients provide to us related to the services for which they engage us.
- Indirectly from our clients or their agents. For example, through information we collect from our clients in the course of providing services to them.
- Directly and indirectly from activity on our website (www.bouncedebtrelief.com). For example, from submissions through our website portal or website usage details collected automatically.
- From third-parties that interact with us in connection with the services we perform. For example, from affiliate marketers who place ads and forward activity to us or from credit reporting agencies (“CRA”).
- Information that is publicly available online or elsewhere and
- Employees and job applicants
Social Security Numbers
Our site, bouncedebtrelief.com, follows a standard procedure of using log files. These files log visitor activity when they visit websites. Most hosting companies do this as a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Providers (ISPs), date and time stamps, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the site, and gathering demographic information.
Cookies and Web Beacons
Like any other website, bouncedebtrelief.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
For more general information on cookies, please read “What Are Cookies” from Cookie Consent.
Sharing Personal Information
We may, at times, disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and to not use it for any purpose except fulfilling the terms of the contract.
We disclose your personal information for a business purpose to the following categories of third parties:
- Our affiliates.
- Service providers.
- Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.
We may also disclose your personal information to a third party for a commercial purpose. When we disclose personal information for a commercial purpose, which may include providing your information to a provider to assist you or perform a service for you, we have a compensatory relationship which requires the recipient to abide by data privacy regulations and not use it for any purpose except as described.
How We Use Your Information
We use the information we collect in various ways, including to:
- Learn more about your interest in the products or services we and/or our affiliates offer and provide you with information
- Engage consumers who desire debt relief services
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Open customer files and establish their accounts
- Provide opportunities for our affiliates and other companies to inform you about the products or services they offer that may interest you
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- To fulfill or meet the reason for which the information is provided. For example, if you provide us with personal information in order for us assist you in debt settlement activities.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
- To assist you in identifying appropriate resources if we cannot serve you for any of a number of reasons including, but not limited to, inability to operate in the state of request or lack of eligible debt
- To provide a third party with qualified leads for a program that they may administer
- To conduct audit, compliance or other legal work associated with our business.
- To perform financial reporting and accounting and other general business administration
- To assess third party vendors and services providers
- As necessary or appropriate to protect the rights, property or safety of us, our customers or others.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
Aside from the examples mentioned above, we may use your personally identifiable information in other ways, including sending you promotional materials, and/or sharing your information with third parties so that they can send you promotional materials. (By “promotional materials,” we mean communications that directly promote the use of Sites, or the purchase of products or services.). However, you may “opt-out” of certain uses of your personal information.
Disclosure Of Information To Third Parties
We may disclose a consumer’s personally identifiable information in order to effect or carry out any transaction that you have requested of us or as necessary to complete our contractual obligations with you. As permitted by law, we reserve the right to sell, rent or transfer your personal information to third parties for any purpose. We may share your personally identifiable information with affiliated companies that are directly or indirectly controlled by, or under common control of, BDR. We may send personally identifiable information about you to nonaffiliated companies that are not directly or are indirectly controlled by, or under common control of, BDR. The personal information collected on this site and by third parties will be used to operate the site, to provide the services or products we offer, or to carry out the transactions you have requested or authorized. We may change or broaden the use of your personally identifiable information at any time. We may use your personally identifiable information to provide promotional offers to individuals by means of email advertising, telephone marketing, direct mail marketing, banner advertising, and other possible uses.
If you do not wish to have your personally identifiable information collected by any third party that is not our agent/service provider, please contact our customer service department at [email protected] to actively opt-out of having your personally identifiable information shared
Will You Use My Information To Contact Me?
BDR has a strict “anti-spam” policy which extends to its business partners and vendors. You will not receive BDR e-mails unless you submit your e-mail address to us or register on one of our Sites to receive communications, such as our newsletter.
You may tell us not to solicit you at your postal mailing address, telephone number or e-mail address. If you elect not to receive marketing offers by postal mail, telephone and/or e-mail, please note that we may continue to contact you as necessary to service your account and for other non-marketing purposes. We may also continue to provide marketing information in your regular account mailings and statements, including online and electronic communications.
To receive our newsletter via e-mail you must sign up on one of our Sites. If you decide at a later time that you no longer wish to receive our newsletter, you may unsubscribe using the “unsubscribe” link on each newsletter that you receive. If you experience any issues with unsubscribing, please contact us immediately at [email protected]
In the event our company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You may, in our sole discretion, be notified via email and/or a prominent notice on our website for 30 days of any such change in ownership or control of your personal information.
Your Privacy Rights
If you are a California resident, subject to applicable law, you have the following rights under California law with respect to your personal information, to the extent your personal information is not already subject to federal law and the required privacy and security measures applied under federal law:
- Right to Know. You have the right to request what personal information we collect, use, disclose, and/or sell, as applicable.
- Right to Delete. You have the right to request the deletion of your personal information that is collected or maintained by us.
- Right to Opt-Out of Sale. You have the right to opt-out of the sale of your personal information by us. You may access our Notice of Right to Opt-Out by clicking here
- Right to Data Portability. You have the right to request a portable version of your data.
- Right to Non-Discrimination. You have the right not to receive discriminatory treatment by us for the exercise of the privacy rights described above.
You may also authorize someone to exercise the above rights on your behalf. In order to have a third party exercise rights on your behalf as an agent, the third party would need to fill out the same forms as the consumer and have a notarized letter authorizing them to act on your behalf. The agent would also need to be able to have sufficient data to verify the identity of the consumer in question.
The above rights are subject to our being able to reasonably verify your identity and authority to make these requests. These rights are also subject to various exclusions and exceptions under applicable laws. In order to verify your identity for prospective consumers, you must provide first and last name, state of residence, phone, physical address and email. If you are a current customer, you must also provide the social security number or other identifying account number in addition to the items required for prospective consumers.
If you are a California resident and wish to seek to exercise these rights, please reach us in one of the following ways:
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
Request that a business provides a portable version of your data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Notice To California Residents
In response to a California law, we will automatically treat individuals with California addresses or telephone numbers (when disclosed to us) as if you requested us to not share your information with nonaffiliated third parties except as permitted by the applicable California law. We will also limit the sharing of information about you with our affiliates to comply with California privacy laws that apply to us.
Notice To Vermont Residents
In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with nonaffiliated third parties, and that we limit the information we share with our affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.
Notice to Nevada Residents
We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing [email protected] Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: [email protected]
Notice To Users Outside Of The United States
We extend our protection of privacy as a priority by adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
bouncedebtrelief.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child has provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
If you submit a testimonial to us, we will ask for your permission to post your testimonial prior to any public use, posting your name as given to us in your testimonial. We may also choose to post a photo of you or use a stock photo that may not be representative of your physical attributes. Please be aware that any personally identifiable information you submit as a testimonial to be posted can be read, collected, or used by the general public, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to include in any testimonial you voluntarily submit. If at any time you decide to remove your testimonial, please contact us via e-mail or postal mail.
How To Contact Us
Should you have other questions or concerns about the privacy policies, please send us an email at [email protected]
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